Return Policy

Last updated: 16 September 2026

Company and contact

Ashford Commerce (ashfordcommerce.shop) is operated by KUARONGSHUKE LIMITED. Email: hifather168@outlook.com.

Company address: RM 03, 24/F, Ho King Commercial Centre, 2–16 Fa Yuen Street, Mong Kok, Hong Kong.

30-day returns

You may request a return within 30 calendar days of receiving your order. Email us with your order number, the item concerned and your request. This voluntary return period does not limit mandatory consumer rights.

Item condition

For a change-of-mind return, items should be unused, undamaged and accompanied by their original accessories and packaging where reasonably possible. These conditions do not remove rights relating to faulty or misdescribed goods, or any statutory right to inspect goods.

How to return an item

Contact us for the appropriate return address and instructions before sending the item. Do not assume that the company address or the address on a parcel is the return destination. Keep proof of postage. Prior contact is intended to help route your return and does not restrict statutory cancellation rights.

Return shipping

Free outbound delivery does not automatically mean free return shipping. Customers are responsible for return shipping costs for change-of-mind returns and other returns not caused by a faulty, damaged or incorrect item. Where goods are faulty, damaged or incorrect, we will provide a resolution and cover return costs where required by applicable law.

Damaged, faulty or incorrect items

Contact us with your order number and a description of the issue. Photos may help us investigate, but do not replace or restrict statutory rights. Depending on the circumstances and applicable law, remedies may include a repair, replacement or refund.

Refunds

Accepted refunds are returned to the original payment method unless otherwise agreed and permitted by law. We will notify you of the outcome of your return. Refunds are processed within applicable legal deadlines; any bank posting time is outside our direct control. No outbound delivery fee is deducted where standard delivery was free.

Cancellations and exchanges

Contact us promptly if you want to cancel an order or request an exchange. An order already dispatched may need to follow the return process. Exchange availability depends on stock.

Your statutory rights

This policy does not exclude mandatory cancellation, refund or product-guarantee rights in your country. Where a mandatory right is more favourable than this policy, that right takes priority.